ck44gg Privacy Policy

2.1 Registration Data

When you create a ck44gg account, we collect the following information:

• Full name as it appears on your government-issued identity document.
• Date of birth — used to verify that you are aged 21 or above as required by our platform rules.
• Mobile phone number — used for account communications, two-factor authentication, and mobile banking transactions via bKash, Nagad, Rocket, or Upay.
• Email address — used for account notifications, bonus communications, and support correspondence.
• Residential address — including city and division within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh).
• Username and password — your chosen login credentials. Passwords are stored in encrypted form and are never visible to ck44gg staff.

2.2 Identity Verification (KYC) Data

To comply with our know-your-customer (KYC) obligations and to prevent fraud and underage gambling, we may request the following documents at any point during your use of the Service:

• National Identity Card (NID) — front and back scan or photograph.
• Passport or other government-issued photo identification.
• Proof of address — a recent utility bill, bank statement, or official document showing your name and residential address in Bangladesh.
• Proof of payment method — a screenshot or confirmation of the mobile banking account (bKash, Nagad, Rocket, Upay) used to deposit funds, confirming ownership.

KYC documents are stored securely and accessed only by authorised compliance personnel. They are never used for any purpose other than identity verification and fraud prevention.

2.3 Transaction Data

Every financial transaction on your ck44gg account generates a record, including:

• Deposit amounts, dates, times, and payment method used.
• Withdrawal requests, amounts, processing times, and destination payment account references.
• Bonus claims, wagering activity, and promotional participation records.
• Account balance history and running totals in BDT (Bangladeshi Taka).

2.4 Technical & Usage Data

When you use the ck44gg platform, our servers and analytics systems automatically record certain technical information:

• IP address — used for geolocation, fraud detection, and multi-account prevention.
• Device identifiers — including device type, operating system, browser type and version.
• Session data — login timestamps, session duration, pages viewed, games played, and bet history.
• Cookie data — see Section 8 (Cookies) for full details.
• Referral source — the URL or channel through which you arrived at ck44gg, used for internal marketing attribution only.

4.1 Payment Processing Partners

To facilitate deposits and withdrawals in BDT, ck44gg shares relevant transaction data with mobile banking providers and payment gateways including bKash, Nagad, Rocket, and Upay, as well as card networks Visa and Mastercard where applicable. Data shared is limited strictly to what is required to complete the transaction. These providers operate under their own privacy frameworks and are not permitted to use your data for any purpose beyond processing your transaction.

4.2 Identity Verification Providers

In some cases, ck44gg may engage specialist third-party identity verification services to assist with KYC checks. These providers receive only the minimum data required to perform the verification — typically name, date of birth, and document images — and are contractually prohibited from using that data for any other purpose.

4.3 Fraud Prevention & Security Services

ck44gg uses third-party fraud detection and cybersecurity services that may process technical data (IP addresses, device fingerprints, session patterns) to identify suspicious activity. These services act as data processors under our instruction and are not authorised to process your data independently.

4.4 Game Software Providers

Games on the ck44gg platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised game session data (e.g., bets placed, game outcomes) for the purposes of game performance monitoring and certification compliance. They do not receive your name, contact details, or financial information.

4.5 Legal & Regulatory Disclosure

ck44gg may disclose your personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where we are required to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of ck44gg, its players, or the public. We will notify you of any such disclosure where we are legally permitted to do so.

5.1 Retention Periods

ck44gg retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil our legal, compliance, and operational obligations. Specifically:

• Account and registration data: retained for the lifetime of your account plus a minimum of five years after account closure, in accordance with our anti-money laundering (AML) obligations.
• Transaction records: retained for a minimum of seven years from the date of each transaction to meet financial record-keeping requirements.
• KYC documents: retained for five years from account closure or from the date the document was submitted, whichever is later.
• Technical and usage logs: retained for up to 24 months from the date of collection, after which they are deleted or anonymised.
• Support correspondence: retained for three years from the date of the last interaction.

5.2 Data Deletion

When the applicable retention period expires and there is no ongoing legal basis for retaining your data, ck44gg will securely delete or permanently anonymise it so that it can no longer be associated with you. Please note that deletion requests received while a legal retention obligation is active cannot be fulfilled until that obligation has been satisfied — see Section 7 (Your Rights) for further detail.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. ck44gg uses cookies and similar tracking technologies (such as local storage and session tokens) to make the platform function correctly, remember your preferences, and understand how players use our Service.

6.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include your session authentication token and security cookies. They cannot be disabled without breaking the Service.
• Functional cookies: Remember your preferences such as language settings, game history, and responsible gaming tool configurations.
• Analytics cookies: Collect anonymised usage data (pages visited, time on site, game engagement) to help us understand and improve the player experience.
• Fraud prevention cookies: Help us identify suspicious behaviour, multi-accounting, and bot activity to protect all players on the platform.

6.3 Managing Cookies

You can control non-essential cookies through your browser settings at any time. Please note that disabling functional or analytics cookies may affect the quality of your experience on ck44gg. Essential cookies cannot be disabled as they are strictly necessary for the platform to operate securely. For most players in Bangladesh accessing ck44gg on mobile devices via Chrome or the built-in Samsung/Xiaomi browser, cookie settings are accessible through the browser's privacy or site settings menu.

7.1 Right of Access

You have the right to request a copy of the personal data ck44gg holds about you. We will provide this information within 30 days of receiving a verified request. The first access request is provided free of charge; subsequent requests within a 12-month period may be subject to a reasonable administrative fee.

7.2 Right to Correction

If any personal data we hold about you is inaccurate or incomplete, you have the right to request its correction. For account-level data such as your name, mobile number, or email address, you may also update this directly in your ck44gg account settings, subject to re-verification where required.

7.3 Right to Deletion

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Please note that deletion requests cannot be fulfilled while a legal retention obligation is in force (for example, the five-year AML record-keeping requirement). In such cases, we will inform you of the earliest date at which deletion can be actioned.

7.4 Right to Object & Restrict Processing

You have the right to object to certain types of processing (for example, processing based on legitimate interests) and to request that processing be restricted pending the resolution of a dispute about accuracy or lawful basis. Restrictions do not apply to processing that is strictly necessary for security, fraud prevention, or legal compliance.

8.1 Strict 21+ Policy

The ck44gg platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. During registration, all players are required to confirm their date of birth, and identity verification checks are used to enforce this requirement.

If ck44gg becomes aware that personal data has been collected from a person under 21 without parental or guardian consent, we will delete that data immediately and close the associated account. If you believe a minor has registered on ck44gg, please report this to us immediately at [email protected].

9.1 Policy Updates

ck44gg reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the features of the Service. When material changes are made, we will notify registered players via email or a prominent notice on the platform at least 7 days before the changes take effect. The "Last updated" date at the top of this page will always reflect the most recent revision.

Your continued use of the ck44gg Service after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with a revised Policy, you must discontinue using the Service and may request account closure as described in our Terms & Conditions.